Our Service Catalogue is a list of services provided by IT Services to members of the University of Sussex and certain categories of visitors.
Each service within the catalogue typically includes a brief description of the service and how to access it, who is entitled to use/request the service, details of availability and service maintenance, and links to further information. This is intended to help improve knowledge within the University of the range of services we currently provide and to help users get more out of them. The range of services offered is reviewed annually with the University IT Consultative Group.
26
Coordinates the purchase of academic and general applications for the whole of the University, making them available on University and personal systems, subject to licences.
Current members of the ÌìÃÀ´«Ã½Ó°ÊÓ.
IT Services website, with access to licence codes 24/7; Specified software CDs available during Library or IT Services advertised opening hours.
Normal working days.
Service provision reviewed annually.
Data Network (#1); Web Infrastructure Support (#27).
IT Services consult regularly with Academic and Professional Services staff to ensure that the software applications provided meet the needs of University Teaching & Learning, Research and business, within budget and technical constraints. See:
IT Services maintain an online list of current software available on the Student and Staff Desktops. Clear guidance is given on the terms and conditions of use, according to each software licence agreement.
IT Services negotiate with suppliers to ensure that software, bought by IT Services for the University, is competitively priced and on the most appropriate licence agreement terms. IT Services also coordinate application software purchases for individual Schools/Departments.
IT Services test, document and offer advice supporting the use of general purpose software e.g. Microsoft Office products such as Excel and Word. More specialist Schools or Departmental software is tested and supported by the expert users or teaching staff within Schools or Departments requesting the software. Once agreed, specialist software is made available on University desktops and systems by IT Services staff.
IT Services will ensure that any software made available for use by members of the University has clear instructions for the terms and conditions of use according to the software licence agreement.
Where the licence enables software to be installed on personal equipment, the media and licence are made available either via a web page, the IT Service Desk or the Library as specified.
Software provided for loan or download mirrors the version on the IT Services Student/Staff Desktop and, wherever possible, new licence codes are made available online.
Changes to the IT Services Student Desktop normally take place over the Summer Vacation. Whenever agreed, other software changes will take place at the most convenient time, in consultation with those affected.
The licensing rules and usage restrictions vary with the products: these may also place restrictions on how the products may be distributed. Some software may be made available with Education discount. IT Services monitors the software on University systems to ensure compliance according to the terms and conditions laid out by the software licence agreement.
Information about changes to services including any scheduled maintenance, are posted on the IT Services website and distributed by the IT Services Facebook, Twitter and RSS feed. Current service status traffic light information is also displayed on the IT Services website.
If the service you are enquiring about is not described below, please get in touch.
All service users are expected to abide by the rules and regulations described in Regulations for the use of Information and Communication Technology and to report faults, as they arise, to IT Services.
Updated on 17 October 2013