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Supports the use of Applications required in the operational management and administration of the University. This includes support for the technologies used by these applications (Oracle, Oracle Forms, PHP, MySQL, MS Sequel Server).

1. Staff members of the University.
2. Other authorised users (for example Study Group International staff)
3. Each Application has its own group of authorised users. 

Access requests (with appropriate manager authorisation) are actioned by ITS Client Services.  

This service is accessible 24 hours a day, 7 days a week.

Normal working days 0900-1700.

Standard IT Services CIS change control procedures apply.

1. To ensure system availability.
2. To ensure that the systems are based on supported hardware, database and software and are compatible with IT Services-supported web browsers.
3. To perform system maintenance tasks.
4. To maintain reference data shared with other business areas.
5. To ensure system security policies are adhered to.
6. To maintain links with other business systems.
7. To specify and carry out development work as required to meet statutory requirements or to support the University’s strategic plan.
8. To advise users and assist in problem solving.
9. To maintain user accounts and liaise with section heads in maintaining user access (for locally-written systems).
10. To liaise with section heads to provide user documentation and training as required.
11. To liaise with section heads to provide data required by statutory bodies, e.g. HESA.
12. To liaise with section heads to provide operational reports and management information.

1. To ensure access is accurately and securely controlled.
2. To ensure license limit numbers are not exceeded.
3. To maintain all appropriate data.
4. To ensure the system is used responsibly and appropriately.
5. To provide adequate notice of new or amended requirements, legal or governance requirements.
6. To agree scheduled maintenance timings as/where required.
7. To ensure staff receive adequate training and access to documentation.
8. To raise technical support logs with suppliers, independently from IT Services-raised logs.
9. To report faults in a timely manner.
10. To provide timely notice of changes required, and to work with IT Services staff in clarifying requirements, testing changes and signing them off.

Service depends on Data Network (#1), Staff Desktop Support (#13), adequate and timely support from third-party suppliers.

Business Applications and Services:

Support core administrative applications that cover most University activities and include both integrated and standalone systems, in-house written and third-party systems.

Examples include: Finance, HR/Payroll, Housing, Admissions (third-party systems),  Student Systems, Research, Sussex Direct (in-house written);

Use an underlying infrastructure based around the Central Oracle Database, with additional linked databases for third-party systems, all accessed predominantly as a three-tier service (Database, App server, web browser client). 

http://www.sussex.ac.uk/its/services/staffservices/businessapplications/guides

http://www.sussex.ac.uk/its/help